Privacy Policy — Soccer88

1. Introduction

Soccer88 (hereinafter "Soccer88", "we", "us", "our") operates the online sports betting and casino platform accessible athttps://soccer88.cam. We are committed to protecting and respecting the privacy of all individuals who access our platform (hereinafter "Player", "User", "you").

This Privacy Policy describes the types of personal data we collect from you, the purposes for which we process that data, the legal bases on which we rely to do so, and the rights available to you in respect of your personal data. It also sets out our obligations regarding data security, retention and disclosure.

By registering an account with Soccer88, depositing funds, or otherwise using our services, you acknowledge that you have read and understood this Privacy Policy. This Policy should be read together with our Terms & Conditions.

2. Definitions

For the purposes of this Privacy Policy, the following terms shall have the meanings set out below:

1. "Personal Data" means any information relating to an identified or identifiable natural person, including but not limited to name, identification number, location data, contact details, and online identifiers.
2. "Processing" means any operation or set of operations performed on Personal Data, including collection, storage, use, disclosure, or deletion.
3. "Data Controller" means Soccer88, which determines the purposes and means of processing your Personal Data.
4. "Data Processor" means any third party that processes Personal Data on behalf of Soccer88 under a data processing agreement.
5. "Consent" means any freely given, specific, informed, and unambiguous indication of your agreement to the processing of your Personal Data for a stated purpose.
6. "KYC Data" means identity verification documents and related information collected as part of Soccer88's Know Your Customer obligations.
7. "Platform" means the Soccer88 website and all associated services accessible at https://soccer88.cam.
8. "Transaction Data" means records of deposits, withdrawals, bets placed, and other financial activity conducted on the Platform.

3. Personal Data We Collect

Soccer88 collects the following categories of personal data from Players:

4. How We Collect Your Data

Soccer88 collects personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting customer support, or participating in promotional activities.
• Automated technologies: Technical data collected automatically as you interact with the platform, including through cookies, server logs, and session tracking technologies.
• Payment processors: Transaction confirmation data received from payment partners including DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, Hong Leong Bank, Visa, Mastercard, and cryptocurrency processors.
• KYC and identity verification services: Data returned from third-party identity verification providers engaged to assist with document authentication and age verification.
• Fraud prevention services: Risk signals and device fingerprinting data from third-party fraud detection partners.

5. Legal Basis for Processing

Soccer88 relies on the following legal bases to process your personal data:

1. Contractual necessity: Processing required to enter into and perform the contract with you — including account registration, bet settlement, and payment processing.
2. Legal obligation: Processing required to comply with applicable laws and regulations, including anti-money laundering (AML) obligations, Know Your Customer (KYC) requirements, and record-keeping mandates.
3. Legitimate interests: Processing carried out for Soccer88's legitimate business interests, including fraud prevention, platform security, responsible gambling monitoring, and service improvement, where such interests are not overridden by your rights.
4. Consent: Where you have explicitly consented to specific processing activities, such as receiving promotional communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. How We Use Your Personal Data

Soccer88 uses collected personal data for the following purposes:

• To create, manage, and maintain your Soccer88 account.
• To process deposits and withdrawals in MYR via supported Malaysian payment methods.
• To verify your identity and age (21+) in accordance with our KYC and responsible gambling obligations.
• To detect, investigate, and prevent fraudulent activity, money laundering, and other prohibited conduct.
• To monitor gambling activity for responsible gambling purposes, including identifying patterns that may indicate problem gambling.
• To administer bonuses, promotions, and loyalty programmes.
• To provide customer support and respond to enquiries and complaints.
• To send transactional communications including account notifications, deposit confirmations, and withdrawal updates.
• To send promotional communications where you have consented to receive them.
• To improve platform performance, user experience, and product development.
• To comply with applicable legal, regulatory, and tax obligations.

7. Data Sharing & Disclosure

Soccer88 does not sell your personal data to third parties. We may share personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection agreements:

• Payment service providers: To facilitate deposits and withdrawals via DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, Hong Leong Bank, Visa, Mastercard, and cryptocurrency platforms.
• Identity and KYC verification providers: To authenticate identity documents and confirm age eligibility.
• Fraud prevention and cybersecurity partners: To detect and prevent account fraud, bonus abuse, money laundering, and other prohibited activities.
• IT infrastructure and cloud service providers: To host and operate the platform, subject to strict data processing agreements.
• Customer support platform providers: To facilitate live chat and support ticket management.
• Regulatory authorities and law enforcement: Where required by applicable law, court order, or lawful regulatory request. Soccer88 will notify you of such disclosure where legally permitted to do so.
• Professional advisors: Including lawyers, auditors, and compliance consultants, subject to professional confidentiality obligations.

8. Cookies & Tracking Technologies

Soccer88 uses cookies and similar technologies (including local storage and session storage) to operate and improve the platform. The categories of cookies used are as follows:

You may control cookie settings through your browser preferences. Please note that disabling certain cookies may affect your ability to use features of the Soccer88 platform. Soccer88 does not use advertising or third-party tracking cookies to serve targeted advertisements.

9. Data Retention

Soccer88 retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following general retention guidelines apply:

• Account data: Retained for the duration of the account's active status, plus a minimum of five (5) years following account closure for regulatory compliance purposes.
• Transaction and financial records: Retained for a minimum of seven (7) years in accordance with applicable AML and tax record-keeping requirements.
• KYC documents: Retained for a minimum of five (5) years from the date of the last transaction or account closure, whichever is later.
• Customer support communications: Retained for up to three (3) years for quality assurance and dispute resolution purposes.
• Technical and session data: Retained for up to twelve (12) months for security monitoring and fraud prevention purposes.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised in accordance with industry best practices.

10. Data Security

Soccer88 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers.
• Encrypted storage of sensitive personal data and financial information at rest.
• Role-based access controls ensuring that personal data is accessible only to authorised personnel with a legitimate need.
• Regular security assessments, vulnerability scanning, and penetration testing of our platform infrastructure.
• Two-factor authentication (2FA) available to all registered accounts for additional login security.
• Strict data processing agreements with all third-party service providers who handle personal data on our behalf.

Notwithstanding the above, no internet-based transmission or electronic storage method can be guaranteed to be 100% secure. If you have reason to believe that your account has been compromised, please contact our support team immediately via live chat on the platform.

11. Your Data Protection Rights

Subject to applicable law, you have the following rights in respect of your personal data held by Soccer88:

1. Right of Access: You have the right to request a copy of the personal data we hold about you and information about how it is being processed.
2. Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data held about you. Many details can be updated directly within your account settings.
3. Right to Erasure: In certain circumstances, you have the right to request deletion of your personal data. This right is subject to Soccer88's legal and regulatory retention obligations and may not apply where data processing is required for legal compliance.
4. Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data in specific circumstances, such as while a complaint is being investigated.
5. Right to Data Portability: Where technically feasible and legally applicable, you have the right to receive personal data you have provided to us in a structured, commonly used, and machine-readable format.
6. Right to Object: You have the right to object to processing based on legitimate interests. You may also withdraw consent for processing activities based on your consent at any time without affecting the lawfulness of prior processing.
7. Right to Opt Out of Marketing: You may opt out of receiving promotional communications from Soccer88 at any time by contacting our support team or using the opt-out mechanism provided in any marketing communication.

12. Children's Privacy

Soccer88 strictly prohibits the registration and use of our platform by individuals under the age of 21. We do not knowingly collect personal data from any person under the minimum age requirement.

If Soccer88 becomes aware that personal data has been collected from a person under the age of 21 without appropriate parental consent or in breach of our age verification procedures, we will take immediate steps to delete such data and close the associated account. Any balance held in such an account will be subject to forfeiture.

If you are a parent or guardian and believe your child has registered with Soccer88, please contact us immediately via live chat so that we can investigate and take appropriate action.

13. Third-Party Services

The Soccer88 platform may reference or integrate with third-party services in the course of providing payment processing, identity verification, and fraud prevention functionality. These third-party services operate under their own privacy policies and Soccer88 does not accept responsibility for their data handling practices.

Soccer88 does not include outbound links to external websites for marketing, affiliate, or advertising purposes within the platform interface. Any integration with third-party service providers is conducted at the infrastructure level and governed by binding data processing agreements.

14. Amendments to This Policy

Soccer88 reserves the right to update or modify this Privacy Policy at any time. When changes are made, the "Last Updated" date at the top of this page will be revised accordingly. For material changes that significantly affect how your personal data is processed, we will provide advance notice to registered users via platform notification where reasonably practicable.

Your continued use of the Soccer88 platform following notification of an updated Privacy Policy constitutes your acceptance of the changes. If you do not agree to the updated Policy, you must cease using the platform and request account closure.

15. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how Soccer88 handles your personal data, please contact our support team. We are available24 hours a day, 7 days a week via live chat on the platform.

For written data protection enquiries, you may contact us at the following email address (displayed as plain text — this is not a clickable link):

Soccer88 aims to acknowledge privacy-related requests within one (1) business day. Substantive requests — including data access, rectification, erasure, and portability — will be processed within thirty (30) calendar days of receipt, or such shorter period as required by applicable data protection law. You may also consult our FAQ page for answers to common privacy and account questions.